Effective Date: 1st February 2025

Thank you for shopping with APK Helmets Pty Ltd! We strive to provide a seamless shopping experience and ensure that your order reaches you safely and promptly. Please read our shipping policy carefully to understand how we handle your orders.

  1. Shipping Locations

We currently offer shipping across Australia and internationally. We are committed to ensuring that all our customers receive their products as quickly and safely as possible.

  1. Processing Time

Orders are processed and dispatched from our warehouse within 2–3 business days of receiving your order. Orders placed on weekends or public holidays will be processed on the next available business day.

  1. Shipping Rates & Delivery Times

  • Domestic (Australia):
    • Standard Shipping: $25.00 FLAT RATE – Delivery within 3-7 business days (depending on location).
    • Express Shipping: Contact us for a quotation – Delivery within 1-3 business days (depending on location).
  • International Shipping:
    • International shipping rates vary based on the destination. Shipping times can range from 7–14 business days depending on the country. Please check the shipping calculator at checkout for more details.

Note: Delivery times are estimates and are not guaranteed. Delays may occur due to unforeseen circumstances, including customs processing.

  1. Order Tracking

Once your order is dispatched, you will receive a tracking number via email. You can use this number to track your order’s progress via our shipping partner’s website.

  1. Shipping Restrictions

  • International customers: Please be aware that some countries may have restrictions or additional customs duties or taxes. Any additional costs incurred upon entry to your country are the responsibility of the customer.

  1. Shipping Address

Please ensure that your shipping address is correct before submitting your order. We are not responsible for any lost, delayed, or undelivered packages due to incorrect shipping addresses.

  1. Lost or Damaged Items

While we strive to ensure safe delivery, accidents can happen. If your order is lost or damaged during transit, please contact our customer support team immediately.

  1. Delays

Occasionally due to supply chain disruptions, please be aware that some shipments may experience delays. We appreciate your patience and understanding during these times. We will endeavour to keep you informed with stock availability as we know it.

  1. Contact Us

For any questions or concerns regarding shipping, please feel free to contact us:

  • Email: info@apkhelmets.com.au
  • Phone: 0412 344 031 or 0404 692 438
  • Address: PO Box 478 MEADOWS  SA  5201